What does Yiyae sell?
Yiyae offers a small collection of five ring designs for customers in the United States. Browse our rings for the available designs and options.
What should I do if my order has not arrived?
If your order has not arrived within the estimated 8–15 business days, email support@yiyae.co with your order number. We will investigate with the carrier. If the order is confirmed lost before delivery, we will provide a replacement or refund. See our shipping policy for details.
How is my personal information handled?
Our privacy policy explains how we collect, use and share personal information and how you can exercise your privacy rights. For privacy questions, email support@yiyae.co.
Which payment methods do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, Shop Pay Installments, and Visa where available. The payment methods available for your order are displayed during checkout.
Order Processing
Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays.
Our daily order cutoff is 10:00 PM Eastern Time (EST). Orders placed at or after this time, on weekends, or on public holidays are treated as received on the next business day for processing purposes.
Processing includes order verification, preparation, packing, and dispatch. Transit time begins once the order has been dispatched.
If an order requires additional verification or cannot be processed within the expected timeframe, we will contact you using the details provided at checkout.
Estimated Delivery Times
Delivery destination: United States
Order processing: 1–3 business days
Estimated transit time: 7–12 business days after dispatch
Estimated total delivery time: 8–15 business days, including processing
Business days exclude weekends and public holidays. Delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, seasonal demand, and other circumstances outside our reasonable control.
Shipping Destinations
We ship to eligible addresses within the United States. Delivery availability for your address is confirmed during checkout and may be affected by carrier restrictions, legal requirements, or operational limitations.
If we are unable to ship to your address after an order has been placed, we will notify you and refund any payment collected for the affected order.
Is shipping free?
Yes. We offer free shipping to all eligible U.S. destinations available during checkout. No separate shipping, handling, or packaging fee is added.
How can I track my order?
Where available, tracking details are sent by email after dispatch. Tracking may take up to 48 hours to become active.
Can I change or cancel my order?
Contact us as soon as possible. We will try to change or cancel the order before dispatch, but this cannot be guaranteed once fulfilment has begun.
What is the return period?
You may request a return within 30 calendar days after delivery.
Who pays for return shipping?
The customer is responsible for arranging and paying the return shipping costs for all standard returns.
What if my product arrives damaged or incorrect?
Contact us promptly at support@yiyae.co with your order number and clear photographs or videos.
After verification, we will provide an appropriate repair, replacement, price reduction, or refund.
When will I receive my refund?
Approved refunds are submitted to the original payment method within 5 business days after inspection.
Your bank or payment provider may require additional processing time before the refund appears.
Do you offer exchanges?
No. Return the eligible product for a refund and place a new order.
If we sent the wrong product, we may provide a replacement without requiring a new purchase.
BUSINESS INFORMATION
Company name: Yiyae
Address: 34 N Franklin Ave, Ste 687 #5155
Pinedale, Wyoming 82941
United States
Contact Details
Email: support@yiyae.co
Contact form: click here
Customer Service
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Response time: Within 24 hours.