Shipping policy

Effective Date: 04-09-2026

This Shipping Policy applies to orders placed with Yiyae for delivery within the United States.

Order Processing

Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays.

Our daily order cutoff is 10:00 PM (EST). Orders placed at or after this time, on weekends, or on public holidays are treated as received on the next business day for processing purposes.

Processing includes order verification, preparation, packing, and dispatch. Transit time begins once the order has been dispatched.

If an order requires additional verification or cannot be processed within the expected timeframe, we will contact you using the details provided at checkout.

Estimated Delivery Times

Delivery destination: United States
Order processing: 1–3 business days
Estimated transit time: 7–12 business days after dispatch
Estimated total delivery time: 8–15 business days, including processing

Business days exclude weekends and public holidays. Delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, seasonal demand, and other circumstances outside our reasonable control.

Shipping Destinations

We ship to eligible addresses within the United States. Delivery availability for your address is confirmed during checkout and may be affected by carrier restrictions, legal requirements, or operational limitations.

If we cannot ship to your address after an order has been placed, we will notify you and refund any payment collected for the affected order.

Shipping Costs

We offer free shipping to all eligible U.S. destinations available during checkout.

No separate shipping, handling, or packaging fee is added at checkout.

Shipping Origin

Orders may be dispatched from international fulfilment centres based on product availability and delivery destination.

Items from the same order may be shipped separately. Separate tracking numbers may be provided, and no additional shipping fee will be charged for split shipments.

Carriers and Tracking

We select the carrier based on the destination, package, and available delivery service.

Where tracking is available, tracking details will be sent by email after dispatch. Tracking may take up to 48 hours to become active.

Delivery Delays

Delays may occur because of carrier disruption, customs processing, severe weather, public holidays, or exceptional circumstances outside our reasonable control.

If we cannot dispatch an order within the promised timeframe, we will notify you and provide a revised shipping date where available. You may agree to the delay or cancel the affected order for a prompt refund. If we cannot obtain the required consent to the delay, we will cancel the affected order and refund the amount paid for the unshipped products.

If your order has not arrived within the estimated delivery period, contact us at support@yiyae.co so we can investigate.

Incorrect Shipping Information

You are responsible for providing a complete and accurate shipping address at checkout.

Contact us immediately if you notice an error. We will attempt to correct the address before dispatch, but changes cannot be guaranteed after fulfilment has begun.

If a package is returned because the address provided was incorrect or incomplete, we will contact you. Reshipping costs may apply where permitted by law and will be disclosed before the package is resent.

Refused or Unclaimed Packages

If a package is refused or not collected and is returned to us, we will contact you after it has been received and inspected.

You may request reshipment, subject to availability and any reasonable additional shipping costs disclosed in advance. Alternatively, an eligible refund will be handled under our Return and Refund Policy

Any deductions or additional charges will apply only where permitted by law and clearly communicated to you.

Lost or Missing Packages

Yiyae remains responsible for an order until it is delivered to you or to a person you designated to receive it, except where applicable law provides otherwise.

If tracking shows delivery but you cannot locate the package, first check with household members, neighbours, reception areas, and any safe place you authorized.

We will investigate the delivery with the carrier. A delivered tracking status will be considered as evidence during the investigation but will not automatically remove any rights or remedies available to you under applicable law.

If an order is confirmed as lost before delivery, we will provide a replacement or refund.

Damaged Packages

If your order arrives damaged, contact us promptly and, where possible, within 30 days of delivery at support@yiyae.co.

We may request photographs of the damaged product, outer packaging, shipping label, and visible damage.

After verification, we will provide an appropriate replacement, refund, or other remedy under our Return and Refund Policy.

The requested reporting period does not limit mandatory rights relating to damaged, defective, or non-conforming products.

Order Changes and Cancellations

Contact us at support@yiyae.co as soon as possible if you wish to change or cancel an order.

We will attempt to accommodate your request before dispatch, but changes cannot be guaranteed after fulfilment has begun.

If the order has already shipped, any applicable return or withdrawal rights remain available under our Return and Refund Policy and applicable law.

If an order is successfully cancelled before dispatch, the amount paid will be refunded to the original payment method without undue delay.

Events Beyond Our Reasonable Control

We are not responsible for delays caused by exceptional events beyond our reasonable control that could not reasonably have been prevented.

We will take reasonable steps to limit the effects and keep affected customers informed. If fulfilment becomes impossible or is delayed for an unreasonable period, you may cancel the affected order and receive a refund for undelivered products, subject to applicable law.

BUSINESS INFORMATION
Company name: Yiyae
Address: 34 N Franklin Ave, Ste 687 #5155
Pinedale, Wyoming 82941
United States

Contact Details
Email: support@yiyae.co
Contact form: click here

Customer Service
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Response time: Within 24 hours.